AI Call Analytics

Challenge: Needed call automation: summaries, quality scoring, recommendations directly in CRM/tables.
Solution: Built a pipeline from call to summary, intent classification, and next steps. Auto-create CRM tasks (mood, topic, priority). Added quality scoring by script stages and a searchable dashboard.
Business Impact: Fewer manual notes, manager sees weak spots, full client history in one place.

Training Center of Seafarers «AVANT»

Challenge: The client needed to optimize their website, update pages, add integrations with external services, and extend CRM functionality. The outdated system slowed down managers and analysts, causing business inefficiencies.
Solution: We fixed technical issues, optimized the website, refreshed existing pages, and added new ones with modern UX/UI design. We built seamless integrations across services and customized the CRM, making it more efficient and user-friendly.
Business Impact: Lead conversion rates increased, sales and analytics teams became more effective, and technical issues that previously caused losses were eliminated.

MOBILE SERVICE BOOKING APPLICATION

Challenge: A service provider needed to capture the growing mobile market and streamline booking processes to increase revenue.
Solution: Delivered a cross-platform React Native app that increased booking conversion rates by 40% and reduced customer acquisition costs through improved user experience.
Business Impact: 3x faster booking process, 25% increase in customer retention, and seamless integration with existing systems.

LOGISTICS COMPANY AUTOMATION SYSTEM

Challenge: Manual logistics processes were costing the company $50K annually in inefficiencies and human errors.
Solution: Built an intelligent automation system that eliminated 80% of manual data entry and optimized route planning algorithms.
Business Impact: $45K annual savings, 60% reduction in processing time, and 95% fewer shipping errors.

EVENT BOOKING WEB SERVICE

Challenge: Event organizers were losing 30% of potential revenue due to complex booking processes and poor user experience.
Solution: Created a comprehensive platform with real-time availability, automated payments, and smart recommendations that doubled conversion rates.
Business Impact: 150% increase in bookings, 50% reduction in administrative overhead, and 99.9% uptime reliability.

AI-POWERED FAQ & SUPPORT BOT

Challenge: Customer support costs were draining $120K annually while response times averaged 24 hours, causing customer churn.
Solution: Deployed an intelligent AI chatbot that handles 85% of inquiries instantly with 95% accuracy, learning from every interaction.
Business Impact: $90K annual savings, instant 24/7 support, 70% improvement in customer satisfaction scores.

FIREBASE DATA SYNC & DASHBOARD OPTIMIZATION

Challenge: Business decisions were delayed by hours due to slow data processing and manual reporting, leading to lost opportunities worth about $200K.
Solution: We designed real-time synchronization between Firestore and the dashboard. The system processes over 40,000 records instantly without delays or manual actions. The dashboard was optimized with fast filters, search, charts, and summary metrics. Automated reporting was implemented to deliver regular reports to Sheets and email without team involvement. Automatic backups were added to Cloud Storage with quality control.
Business Impact: Decision-making became 5× faster, reporting time was reduced by 80%, and data loss was eliminated thanks to automated backups.

Microservices Deployment on Docker and Kubernetes

Challenge: A fintech startup was losing up to $50K/hour during downtime and couldn’t scale to 10,000+ daily users.
Solution: Built a microservices infrastructure with auto-scaling. Configured zero-downtime updates, 24/7 monitoring, load balancing, and encryption.
Business Impact: 99.99% uptime, 60% faster releases, 40% lower infra costs, system handles 100× traffic spikes.

Web Server Setup & Service Optimization

Challenge: 45% bounce rate due to slow loading and security risks threatening client data.
Solution: Optimized NGINX/Apache, enabled Redis caching and compression, added load balancing. Enhanced security (SSL/TLS, DDoS protection), set up 24/7 monitoring, and standardized WordPress/Laravel environments.
Business Impact: 70% faster loading, 90% fewer bounces, 99.9% uptime, 50% lower hosting costs, zero security incidents.

Google Workspace & Office 365 Setup for Remote Team

Challenge: Remote work reduced productivity by 35% and exposed confidential data to risks.
Solution: Unified email, calendars, calls, files, and chats. Implemented single sign-on and MFA. Configured roles and access, enabled security policies, automated onboarding/offboarding and routines.
Business Impact: +50% productivity, secure access from anywhere, -80% IT support requests, faster onboarding.

Low-Code Automation Platform

Challenge: Manual processes consumed 200+ hrs/month, costing ~$25k/month. Needed automation and real-time insights.
Solution: Built a low-code platform with triggers and templates. Automated import/export, approvals, notifications, documents. Integrated APIs (CRM, accounting, email, storage). Added a real-time KPI dashboard with alerts.
Business Impact: 90% less manual work (180+ hrs/month), -$20k/month costs, instant insights, scalable automation without developers.